Onboard

The start of every digital journey is crucial.

That’s why we created Onboard - to enhance user onboarding for start-ups and organisations. The goal... to help you convert more users, improve their experience and boost revenue.

Get started

Inspect

We start by examining your current onboarding process, identifying what’s working, what’s not, and where users drop off.

Actionable ideas

Then, we provide tailored suggestions to make onboarding smooth and engaging. We refine the flow, enhance visuals, and simplify steps to make the process intuitive.

UI & UX design

We don’t just offer advice; we provide comprehensive design solutions. Our team collaborates closely with yours to create detailed onboarding flows, ensuring a smooth transition. We provide an easy hand-off to your developers to ensure our designs ideas are effectively realised.

74%

of potential customers will switch to other solutions if the onboarding process is too complicated.

63%

of customers think onboarding is key to deciding to subscribe to a product.

86%

of the customers say they will remain loyal if onboarding and continuous education are provided.

76%

of the companies use progress bars to visualise onboarding progression

Inspect

Onboard audit & ideas

User and product discovery

User testing

Step-by-step onboarding audit

Actionable takeaways and ideas

Stakeholder presentation

2-3 weeks

Inspect + Design

The full Onboard package

As per "Inspect", plus:

Professional UI & UX design

Interactive prototype

Stakeholder presentation

Smooth developer hand-off

Up-to 12 weeks

Interested in Onboard? Apply now

“For over 16 years, I’ve helped startups and organisations optimise their user journeys. At Desire Path, our name reflects the natural, efficient paths users take. This philosophy drives our mission: to create seamless digital experiences by aligning with user behaviours.

Onboard was born to address the critical need for effective user onboarding. It’s the gateway to engagement and satisfaction. Too often, companies lose potential users due to poor onboarding experiences.

Onboard is dedicated to making this crucial phase intuitive and engaging. By designing user-centric onboarding processes, we help businesses create deeper connections and achieve greater success. ”

FAQs

What is Onboard?

Onboard is a dedicated service by Desire Path focused on optimising user onboarding processes for start-ups and organisations.

What can I expect during the audit?

We will thoroughly examine your current onboarding process to identify pain points and areas for improvement.

Why choose Desire Path?

With over 10 years in business, Desire Path has built a strong reputation working with a diverse range of clients, from local start-ups to global enterprises. Our proven track record, client testimonials, and data-driven approach highlight our commitment to excellence. We focus on creating user-centric designs that deliver measurable results.

Do you provide implementation support?

We provide comprehensive design solutions and work closely with your team to create detailed design plans. While we don’t implement our designs into code, we collaborate with your developers to ensure our improvements are seamlessly integrated.

How do you measure the success of your recommendations?

We measure success by tracking key metrics before and after implementation. We start by understanding your current conversion rates and user engagement levels. After implementing our recommendations, you’ll clearly see the improvements through increased conversions and enhanced user satisfaction. Our data-driven approach ensures that you can quantify the positive changes brought by our optimisations.

I have more questions, who do I speak to?

You can talk to our team about our Onboard service by emailing hello@desirepath.agency